Frequently Asked Questions
What payment options does Rathbun accept?
You may place orders through Rathbun’s online shopping cart, by contacting our customer service team, or by emailing your purchase order to sales@rathbun.com.
How can I check the status of my order?
Our customer service team is happy to help. You can check your order status by emailing sales@rathbun.com.
Who should I contact for a quote?
Our customer service team can help with quotes. Please email sales@rathbun.com or call 510-661-0950.
What are Rathbun’s lead times?
What are your hours of operation?
Monday–Friday, 8:00 AM to 5:00 PM Pacific Standard Time.
Which shipping methods do you offer?
We ship via UPS, FedEx, DHL, XPO, and customer-preferred carriers. All shipments are EXWorks, unless otherwise specified. Customers may provide their own carrier account numbers. Orders confirmed as pre-pay and add will include insurance.
Do you do international shipments?
Yes. International shipments require a customer-provided shipping collect account number or must be arranged through a freight forwarder. All shipments are EXWorks, unless otherwise specified. Duties, taxes, and customs fees are the responsibility of the customer.
How do I obtain a RoHS/REACH compliance certificate?
RoHS/REACH compliance certificates are available under the product pages of our website. If you need a certificate for a specific product, please contact customer service or email sales@rathbun.com.
Can I get a copy of your ISO certificate?
You can download a copy of our certificate here.
What is Rathbun’s return/refund policy?
You can find our return/refund policy here
- Visa, Mastercard, and American Express (via Rathbun’s online shopping cart, credit card authorization form, or secure payment link)
- Secure payment link for direct bank transfer and/or debit or credit card payments
- ACH (payment instructions will be provided upon request)
- Bank Wire (payment instructions will be provided upon request - $40 wire fee may apply)
You may place orders through Rathbun’s online shopping cart, by contacting our customer service team, or by emailing your purchase order to sales@rathbun.com.
How can I check the status of my order?
Our customer service team is happy to help. You can check your order status by emailing sales@rathbun.com.
Who should I contact for a quote?
Our customer service team can help with quotes. Please email sales@rathbun.com or call 510-661-0950.
What are Rathbun’s lead times?
- Lead times for custom parts will be stated in your personalized quote.
- Lead times for distribution parts not currently in stock may range from 7–13 weeks, depending on the material, and will ship upon receipt from the manufacturer.
- If an item is in stock, the lead time is 1–2 business days after your order is confirmed.
- Lead time to apply PSA is 2–3 business days after order confirmation. Larger PSA jobs and sample rolls may require additional time and will be stated on your order confirmation.
What are your hours of operation?
Monday–Friday, 8:00 AM to 5:00 PM Pacific Standard Time.
Which shipping methods do you offer?
We ship via UPS, FedEx, DHL, XPO, and customer-preferred carriers. All shipments are EXWorks, unless otherwise specified. Customers may provide their own carrier account numbers. Orders confirmed as pre-pay and add will include insurance.
Do you do international shipments?
Yes. International shipments require a customer-provided shipping collect account number or must be arranged through a freight forwarder. All shipments are EXWorks, unless otherwise specified. Duties, taxes, and customs fees are the responsibility of the customer.
How do I obtain a RoHS/REACH compliance certificate?
RoHS/REACH compliance certificates are available under the product pages of our website. If you need a certificate for a specific product, please contact customer service or email sales@rathbun.com.
Can I get a copy of your ISO certificate?
You can download a copy of our certificate here.
What is Rathbun’s return/refund policy?
You can find our return/refund policy here
